1. Information we collect when you enquire
When you submit an enquiry or request a quote, we may collect your name, contact details, physical address, town or suburb, and the details needed to assess your solar requirements. This can include information about your roof, electricity usage, water-heating needs, site access and the type of installation you want. We may also collect notes from calls, messages, site visits and service requests.
Where needed, we may ask for supporting information to prepare a site assessment or to schedule work safely. This helps us plan installations for homes and small businesses in Pretoria, Johannesburg, Durban, Cape Town and Bloemfontein, as well as nearby areas in Gauteng.
2. How we use your personal information
We use personal information to respond to enquiries, provide quotations, arrange site visits, carry out system design and complete installations. We also use it to manage support callouts, maintenance, fault finding, panel cleaning and follow-up communication after commissioning.
- To contact you about your enquiry or project
- To assess site conditions and recommend suitable equipment
- To schedule qualified installers and technical staff
- To manage invoices, records and project administration
- To improve our service and respond to complaints or queries
Electrical work is carried out by qualified installers and information may be used to coordinate safe access, testing and commissioning on site.
3. Sharing information with trusted service providers
We may share personal information with staff members, contractors and service providers who need it to perform their duties for us. This may include site coordination, electrical integration, delivery arrangements, payment processing and record keeping. We only share what is necessary for the task and we expect recipients to handle information responsibly.
In some cases we may also disclose information where required by law, regulation, court order or for the protection of our rights, clients or property. We do not sell personal information.
4. Storage, security and retention
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse or disclosure. Records may be stored electronically or in paper form, depending on the type of interaction and the service provided.
- Access is limited to authorised staff and service partners
- We keep records only for as long as needed for business, legal or tax purposes
- We review information periodically and delete or archive it when it is no longer required
Although we use careful controls, no method of storage or transmission is completely risk free. You should also take care when sharing sensitive information through the internet.
5. Your rights under POPIA
You have rights in relation to your personal information, including the right to ask what information we hold about you, to request correction of inaccurate details, and to object to certain processing where permitted by law. You may also ask us to delete information that is no longer needed, subject to any legal or contractual obligation that requires us to keep it.
If you want to exercise your rights, please use the enquiry form on our contact page and include enough detail for us to identify you and your request. We may ask for proof of identity before acting on a request. We will respond in line with applicable law.
6. Cookies, website use and third-party links
Our website may use basic cookies or similar tools to support site performance, monitor traffic and improve navigation. These tools do not usually identify you by name, but they may collect device or browser information and usage patterns. You can adjust your browser settings to limit cookies if you prefer.
If our website links to other pages or services, their privacy practices will apply to those sites. We are not responsible for the content or privacy terms of third-party websites, so please review their policies before sharing personal information.
7. Contacting us about privacy matters
If you have any questions about this privacy policy, or if you want to make a POPIA request, please send your details through the enquiry form on our contact page. Linuo Solar is operated by Astros Marketing (Pty) Ltd and is based in Centurion, Pretoria, serving clients across Gauteng and other parts of South Africa.
We may update this privacy policy from time to time to reflect changes in our services, legal duties or internal procedures. The latest version will apply from the date it is published.